We accept payment by credit card, Visa and Mastercard, as well as by PayPal. Payments are secure.
The Commune Golf e-commerce site is based on the French payment platform Payplug, which is a benchmark for payment solutions for e-commerce. Payplug has the highest levels of certification in terms of online payment security (compliance with the European directive DSP2; strong customer authentication; Smart 3-D Secure).
By creating a customer account, you have access to specific features that facilitate your online shopping experience: order history, downloadable invoices, pre-recorded address and contact details. It is not an obligation to place an order, but the creation of a customer account makes your future experiences on our e-shop more fluid.
Your data is confidential and is in no way communicated or sold to third parties.
Orders are usually processed within 1-2 business days and then delivered to the carrier. We make every effort to guarantee you maximum responsiveness. In the event that an unusual delay appears in the processing of your order, we will notify you by e-mail.
You can find your invoices in PDF format and download them in the order history of your customer account.
Your order confirmation email also contains a link to download your invoice.
Delivery in metropolitan France:
- Home delivery without signature (standard Colissimo). €8 incl. tax. Indicative time: 48 to 72 hours after shipment. Free from 200€ TTC of purchase
- Delivery to a relay point (Colissimo): €8 including tax. Indicative time: 48 to 72 hours after shipment. Free from 200€ TTC of purchase
- Express home delivery with signature (Chronopost): €15 including tax. Indicative time: 24 hours after shipment.
Delivery in Corsica: we ship free of charge with Colissimo. No express delivery for Corsica so as not to apply an unreasonable additional cost.
Delivery to EU countries, as well as Switzerland and the UK:
Standard delivery by Chronopost or Colissimo: €19 including tax. Indicative time: 5 to 7 days after shipment.
Delivery to the rest of the world: standard delivery by Chronopost or Colissimo: €29 including tax. Indicative time: 7 to 12 days after shipment. Any administrative or customs fees are your responsibility. Commune Golf cannot be held responsible for any delays or additional costs related to customs formalities.
Do not panic !
It happens that the tracking set up by the carriers is not updated in real time.
If the status of your order indicates "delivered" but you still haven't received anything, it may happen that a neighbour, your concierge or a merchant on your street has received your package.
In any case, do not hesitate to contact us via the contact form on the site, or directly by e-mail (bastien[at]communegolf.com). We respond to all polite and courteous messages!
You have 14 calendar days from the date you received the products. Beyond this period, the sale is considered firm and definitive.
Commune Golf does not carry out any standard exchanges. In case of return made in the rules, we will proceed to a refund.
If there is a size problem, we will therefore invite you to place a new order.
We undertake to reimburse you using the same method of payment as that used to pay for the order. If it has expired, we will only issue a credit for the amount of the returned item(s), or the entire order if it is fully returned. No refund will be made to another account or to another means of payment than that used for the order.
The item(s) must be returned to the mailing address provided by our customer service department. The item(s) must imperatively be properly protected, in their original packaging and in perfect condition for resale (unworn, undamaged, unused, soiled or washed by the Customer).
Get in touch with our team via the contact form on the website, or directly at bastien[at]communegolf.com and follow the instructions given to you.
Once the request has been made, a return label will be generated and sent to you. Print it and stick it on your carefully wrapped package, before dropping off your package at a post office or Colissimo pick-up point.
This label allows you to benefit from a free return (costs covered by Commune Golf) from metropolitan France.
We advise you to keep your proof of deposit and the tracking number of your shipment. In case of loss of your return package, no claim can be made to the carrier without these elements.
The procedure to follow is the same as for a return from France, except that a return postal address will be communicated to you when you contact our customer service, and that the return costs will be entirely at your expense. charged.